Everyone · Getting started

Manage access to your Dip account

Sign in, reset your password, change your details, or log out.

Before you begin

Have the email address on your Dip account. Forgot your password? Start with the section below.

Sign in to an existing account

Already have a Dip login? Start here.

1

Enter your credentials

Enter your email and password. Tap Login.

Wait for Schedule to load.

Dip app: Enter your credentials
2

Check the account and date

Check the date. Technicians should see their own jobs.

If a job is missing, ask your manager to check the company connection.

Dip app: Check the account and date

If you forgot your password

Recover your account instead of registering again.

1

Request the reset email

From Login, tap the forgot-password link. Enter your email and tap Request reset email.

Dip app: Request the reset email
2

Reset and sign back in

Open the email and follow the link. Choose a new password.

Check spam if you don’t see it. Return to Dip and sign in.

Update your name, phone, or time zone

These details belong to you. Change business details in Business Settings.

1

Edit Account Settings

Go to BusinessSettings. Operators: scroll to Account Settings.

Technicians: it’s already visible. Change your name, phone, or User Time Zone.

Tap Save.

Dip app: Edit Account Settings

Log out safely

Use this to switch accounts or sign out on this device.

1

Log out from Account Settings

Go to BusinessSettings. Scroll to the bottom of Account Settings and tap Logout.

Dip returns to Login. If you are switching accounts, sign in with the other account.

Dip app: Log out from Account Settings

Close your account

Delete your account from Account Settings.

1

Review the account-deletion confirmation

Go to Account SettingsDelete my account. Read the message.

Tap Cancel to keep the account.

Dip app: Review the account-deletion confirmation

Need a hand?

My schedule is empty. What should I check?

Check the date first. If you’re a technician, ask your manager to check the company connection and your service assignments.

The reset email hasn’t arrived. What now?

Look in your spam folder. Check the address matches the one on your Dip account.